General questions about renting a car with Hertz

How do I pick up my vehicle at Keflavík Airport and how do I return it?

You’ll find the Hertz desk in the arrival area at Keflavík International Airport, which is the area you enter after leaving baggage claim and clearing customs. It’s a small arrivals hall, so the desk is easy to find. And once you’ve picked up the keys the vehicles are parked right outside the terminal—no hassling with a shuttle bus. To return your vehicle, simply follow the signs for Car Rental Return as you approach the airport. If you want to enter the address into your navigation system, use: Blikavellir 1 235 Keflavíkurflugvöllur Or you can open the drop-off location directly in Google Maps. Once you’ve returned your vehicle, we will drop you off at the departures hall (which is only about 250 meters from the drop-off location). You also have the option of returning your vehicle at any of our offices around Iceland, but be aware that the rental may then be subject to a one-way return fee.

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What if my flight is delayed?

As long as you provide us with your flight information as part of your reservation, we will hold your vehicle for you until you arrive. If you did not provide your flight information when you initially made your reservation, please contact us with your flight info so we can add it: +354 522 4400 or hertz@hertz.is.

What is the minimum age for renting?

The minimum age for renting a passenger car is 20 years old. The minimum age for renting a jeep, minibus, camper, motorhome or luxury vehicle is 23 years old.

How can I extend my rental period?

To extend your rental period, contact us at +345 522 4400 or hertz@hertz.is.

What happens if my vehicle breaks down?

Our fleet consists of some of the newest vehicles in Iceland and we pride ourselves on our excellent maintenance. But in the unlikely event that your vehicle does break down, please contact us at our 24/7 emergency number +354 858 4499. We will do our very best to find the quickest and most convenient solution for you depending on your location. If we cannot resolve the issue through our extensive service network, we will provide you with a replacement vehicle as soon as possible. You can find our emergency number on the dashboard decal of our rental vehicles, so don’t worry about memorizing it. You can also always turn to one of our local offices around the country if you are nearby.

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Are your vehicles equipped with winter tires?

During winter all our vehicles are equipped with winter tires free of charge. Furthermore, all vehicles with automatic transmission, jeeps and minibuses are equipped with studded winter tires.

My flight is landing at Reykjavik KEF airport. Where should I book my vehicle?

Keflavik International Airport is sometimes referred to as Reykjavik KEF airport although it is actually a 45-minute drive from the capital city of Reykjavík. This means that the large international airport in Keflavík is sometimes confused with the small domestic airport in Reykjavík, and some visitors accidentally reserve their vehicles for pick-up at the small domestic airport in Reykjavík. Please be aware of this confusion when booking and remember to reserve your car at Keflavík International Airport if you are arriving on an international flight (with the exception of flights from Greenland and the Faroe Islands, which often land at the domestic airport in Reykjavík).

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